Lake Land College


Student Handbook - Student Concerns and Grievances - Lake Land College, Mattoon Illinois

Student Concerns and Grievances

Students concerned about issues that adversely affect them or someone else or who feel they have been discriminated against on the basis of race, color, sex, age, religion, national origin, ancestry, disability, marital status, veteran status or sexual orientation may, through appropriate channels, work to resolve such grievances by the following procedures outlined below:

Grievance Procedure
It is the policy of Lake Land College that all grievances be resolved as quickly and at the lowest step possible
Step One - Students having a grievance should make every effort to arrive at an agreement with the faculty, staff member or administrator involved.
Step Two - Students who feel dissatisfied with the response to the grievance should, depending upon their area of concern, make an appointment with the Associate Vice President for Educational Services for academic issues, the 504 Coordinator for issues concerning discrimination because of a physical or mental handicap, the Affirmative Action Officer for issues concerning other forms of discrimination, or a counselor, who will explain the remaining steps of the grievance procedure.
Step Three - Students who fail to resolve their grievance at Step One should complete the Student Petition form and meet with the staff member involved in Step One and request a written response to their concern.  The written response should be conveyed to the student on the Student Petition form within three (3) working days.  Although students should discuss their concerns with the staff member involved, the decision to resolve a grievance will be based on the strength, accuracy and clarity of their written statement.  If the student is not satisfied with the written decision, the student should present the Student Petition form to the immediate supervisor, officer or coordinator for the area of concern (as follows) within five (5) working days.

Area of Concern


Discrimination because of basis of race, color, sex, age, religion, national origin, ancestry, disability, marital status, veteran status or sexual orientation.

Discrimination because of physical or mental handicap

Refund Committee issues

Contact Person

Division Chair*

Affirmative Action Officer Director of Personnel Phone: 234-5210

504 Coordinator, Counselor/Coordinator of Student Accommodations 234-5259

Vice President for Business Services


*If the division chair is also the faculty member with whom the student has a grievance, then the student would confer with the appropriate Associate Vice President or the Vice President for Academic Services.  Students should discuss with a counselor the procedure for contacting the immediate supervisor of a staff member.

Regardless of the area of the College, the immediate supervisor, officer, or coordinator is responsible to make certain that the student has already contacted the original person with whom the student has a grievance.  The written decision of the immediate supervisor, officer or coordinator will be conveyed by such person to the student on the Student Petition form within five (5) working days.

Step Four - Students not satisfied with the decision in Step Three may carry the grievance to the next level of administrative supervision within five (5) working days, with the Lake Land College Board of Trustees as the final avenue of appeal for any grievance. 

At each level above Step Three,  a written decision shall be issued to the student as an addendum to the Student Petition form within five (5) working days.  After Step Three and prior to an appeal going before the President, a student has the right to request a hearing of impartial review.  A hearing must be requested within ten (10) working days from notification of the last decision received.  In instances of discrimination, the student should contact the appropriate contact person listed in Step Three.  In instances concerning discipline,  the student should contact the Vice President for Student Services.  A hearing shall be arranged by the appropriate person within ten (10) working days of the request.

If the student indicates a desire for a formal hearing, it is the responsibility of the appropriate Vice President, coordinator, or officer to notify the student of the time, place, and the process related to the committee hearing as well as to compose the Grievance Committee.  The student will be allowed to present his/her case and have witnesses testify on his/her behalf.

The student may have an attorney present or an advisor of his/her choice to advise him/her, but not act as spokesperson for the student.  The College may also have its attorney present.  Any party to the hearing may present witnesses subject to cross-examination.  The decision of the Grievance Committee will be determined by a majority vote of the membership, with all deliberations private, without the presence of the student, Vice President, attorneys, etc.  The function of the Grievance Committee shall be to resolve the grievance in the most equitable manner possible.  A complete set of minutes of the proceedings shall be taken and made available to College officials and the student.

If the student is not satisfied with the decision of the Grievance Committee, he/she shall appeal the decision to the President within five (5) working days.  The decision of the President shall be final unless the student wishes to appeal the decision of the President to the Board of Trustees of Lake Land College by giving written notice within ten (10) calendar days of the date of the written decision of the President.

Students with concerns about discrimination because of race, color, sex, age, religion, national origin, ancestry, disability, marital status, veteran status, sexual orientation, or other factors prohibited by law may also direct complaints to the Office of Civil Rights, U.S. Department of Education, or pursue both avenues of complaint resolution.

Students with grievances related to hourly employment on campus should contact the Office of the Director of Financial Aid located in the Robert K. Luther Student Center.

Students concerned about the grade they received (except “I”) in a course must initiate a grade appeal no later than the end of the sixth week following the close of the semester for which the assigned grade was recorded.  This request must be initiated with the instructor of the course or the Division Chair if the instructor is not currently teaching at the College.





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